FAQs
General
Do you ship to my country?
We currently offer shipping to eligible destinations. Available shipping options and delivery costs are displayed during checkout based on the shipping address provided. If shipping is not available for your destination, please contact us for assistance.
Do you ship internationally?
Yes, we offer international shipping to eligible destinations. Available destinations, shipping options, and applicable shipping costs are calculated and displayed at checkout. Customers may also be responsible for applicable customs duties, taxes, or other import fees charged by local authorities.
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email containing tracking information when available. You can use the tracking link provided to check the status of your shipment.
How long does shipping take?
Delivery times vary depending on the destination, shipping method, and other factors. Estimated delivery times, when available, are provided during checkout or in our Shipping Policy.
Returns & Exchanges
What is the return process?
Eligible items may be returned within 15 days of delivery, subject to the conditions and exclusions outlined in our Refund Policy. Please review the policy for complete instructions on how to request a return.
Can I exchange an item?
Exchange availability depends on the product and current inventory. If exchanges are permitted under our policy, please follow the return and exchange instructions provided in our Refund Policy. Our support team can assist with the next steps.
Ordering & Payment
Which payment methods do you accept?
We accept the payment methods displayed at checkout, which may include major credit cards, PayPal, and supported digital wallets such as Apple Pay and Google Pay. Available payment methods may vary depending on the order and checkout conditions. For more information, please visit our Payment Policy.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. We’ll review your request based on the order’s processing and shipping status. Orders that have already been processed or shipped may not be eligible for changes or cancellation.
Support & Contact
What if I have another question?
You can contact our customer support team at support@parkerandfinch.com for assistance with your questions or concerns.
I have an issue with my order, what should I do?
Please contact our customer support team with your order details and a description of the issue. We’ll review your concern and provide the appropriate assistance.
Still Have Questions?
If you have additional questions about our products, orders, shipping, or returns, please contact us at support@parkerandfinch.com. We’re happy to assist.